[{"data":1,"prerenderedAt":420},["ShallowReactive",2],{"content:fr:/docs/faq":3},{"id":4,"title":5,"body":6,"description":412,"extension":413,"meta":414,"navigation":415,"path":416,"seo":417,"stem":418,"__hash__":419},"content/fr/docs/faq/index.md","FAQ",{"type":7,"value":8,"toc":377},"minimark",[9,14,19,24,34,38,56,60,67,71,83,95,99,118,122,136,140,144,179,183,205,211,229,233,247,251,261,265,276,280,284,294,298,308,312,318,322,326,333,337,348,352,371],[10,11,13],"h1",{"id":12},"questions-fréquentes","Questions fréquentes",[15,16,18],"h2",{"id":17},"premiers-pas","Premiers pas",[20,21,23],"h3",{"id":22},"quest-ce-que-payrouter","Qu'est-ce que PayRouter ?",[25,26,27,28,33],"p",{},"Une passerelle de paiement unifiée : une seule API pour accepter et router des paiements mobile-money\nentre fournisseurs (Vodacom, Airtel, Orange, Africell) en RDC et au-delà. Vous\nintégrez une fois ; PayRouter gère le routage des fournisseurs, les relances et un statut\nnormalisé unique par paiement. Voir ",[29,30,32],"a",{"href":31},"/docs","Démarrer",".",[20,35,37],{"id":36},"dois-je-contacter-le-service-commercial-pour-commencer","Dois-je contacter le service commercial pour commencer ?",[25,39,40,41,45,46,50,51,55],{},"Non. ",[29,42,44],{"href":43},"/signup","Inscrivez-vous",", vérifiez votre e-mail, complétez votre profil marchand, et\ngénérez un jeton API. Vous pouvez construire et tester immédiatement en\n",[29,47,49],{"href":48},"/docs/testing","sandbox",". L'accès à la production est accordé par un administrateur lorsque\nvous êtes prêt (",[29,52,54],{"href":53},"/docs/go-live","Passage en production",").",[20,57,59],{"id":58},"quels-pays-et-fournisseurs-sont-pris-en-charge","Quels pays et fournisseurs sont pris en charge ?",[25,61,62,63,33],{},"La RDC est active avec Vodacom, Airtel, Orange et Africell. Listez les services\ndisponibles pour vous avec ",[64,65,66],"code",{},"GET /api/organization/service/",[15,68,70],{"id":69},"authentification-jetons","Authentification & jetons",[20,72,74,75,78,79,82],{"id":73},"est-ce-bearer-ou-token","Est-ce ",[64,76,77],{},"Bearer"," ou ",[64,80,81],{},"Token"," ?",[25,84,85,90,91,94],{},[86,87,88,33],"strong",{},[64,89,77],{}," Envoyez ",[64,92,93],{},"Authorization: Bearer \u003Cyour-token>"," sur chaque requête\nauthentifiée.",[20,96,98],{"id":97},"combien-de-temps-durent-les-jetons-api","Combien de temps durent les jetons API ?",[25,100,101,102,105,106,109,110,113,114,117],{},"Les jetons API sont valides ",[86,103,104],{},"90 jours",". Générez-les et révoquez-les sous ",[86,107,108],{},"Profil →\nClés API"," ou via ",[64,111,112],{},"GET/POST/DELETE /api/auth/login-tokens/",". Le secret complet est\naffiché ",[86,115,116],{},"une seule fois"," à la création — stockez-le en lieu sûr.",[20,119,121],{"id":120},"quelle-est-la-différence-entre-sandbox-et-production","Quelle est la différence entre sandbox et production ?",[25,123,124,127,128,131,132,135],{},[64,125,126],{},"account_type"," vaut ",[64,129,130],{},"\"sandbox\""," pour les nouveaux comptes et ",[64,133,134],{},"\"prod\""," après promotion. L'API\nest identique dans les deux ; seuls l'indicateur et le fait que de l'argent réel circule diffèrent.",[15,137,139],{"id":138},"paiements","Paiements",[20,141,143],{"id":142},"pourquoi-ne-transmets-je-pas-mon-identifiant-de-marchand-ou-dutilisateur","Pourquoi ne transmets-je pas mon identifiant de marchand ou d'utilisateur ?",[25,145,146,147,150,151,154,155,154,158,154,161,154,164,167,168,171,172,154,175,178],{},"Votre identité est ",[86,148,149],{},"dérivée de votre jeton"," par sécurité. Vous envoyez uniquement\n",[64,152,153],{},"merchant_reference",", ",[64,156,157],{},"amount",[64,159,160],{},"currency",[64,162,163],{},"service",[64,165,166],{},"customer_number",",\n",[64,169,170],{},"operation"," (plus ",[64,173,174],{},"callback_url",[64,176,177],{},"provider_code_name"," optionnels).",[20,180,182],{"id":181},"comment-spécifier-la-devise-et-le-service","Comment spécifier la devise et le service ?",[25,184,185,186,188,189,154,192,154,195,198,199,202,203,33],{},"Par ",[86,187,64],{},", pas par UUID — p. ex. ",[64,190,191],{},"\"CDF\"",[64,193,194],{},"\"USD\"",[64,196,197],{},"\"Vodacom\"",". La correspondance est\ninsensible à la casse. Listez les valeurs valides avec ",[64,200,201],{},"GET /api/organization/currency/"," et\n",[64,204,66],{},[20,206,208,209,82],{"id":207},"que-signifie-operation","Que signifie ",[64,210,170],{},[25,212,213,216,217,220,221,224,225,228],{},[64,214,215],{},"\"debit\""," encaisse de l'argent ",[86,218,219],{},"auprès"," du client ; ",[64,222,223],{},"\"credit\""," verse de l'argent ",[86,226,227],{},"au","\nclient.",[20,230,232],{"id":231},"puis-je-choisir-le-fournisseur","Puis-je choisir le fournisseur ?",[25,234,235,236,238,239,242,243,246],{},"Optionnellement. Omettez ",[64,237,177],{}," pour laisser le répartiteur de charge router\nautomatiquement, ou définissez ",[64,240,241],{},"\"freshpay\""," / ",[64,244,245],{},"\"unipesa\""," pour en forcer un.",[20,248,250],{"id":249},"comment-éviter-le-double-débit-lors-des-relances","Comment éviter le double débit lors des relances ?",[25,252,253,254,256,257,260],{},"Réutilisez le même ",[64,255,153],{},". Il est unique par marchand, donc une relance renvoie\n",[64,258,259],{},"400"," au lieu de créer un second paiement.",[20,262,264],{"id":263},"largent-est-il-déplacé-immédiatement","L'argent est-il déplacé immédiatement ?",[25,266,267,268,271,272,275],{},"Non. Les paiements sont ",[86,269,270],{},"asynchrones",". Vous créez une transaction (statut ",[64,273,274],{},"Received","),\nPayRouter la sollicite, et le statut final arrive sur votre webhook.",[15,277,279],{"id":278},"webhooks","Webhooks",[20,281,283],{"id":282},"pourquoi-ai-je-reçu-le-même-webhook-deux-fois","Pourquoi ai-je reçu le même webhook deux fois ?",[25,285,286,287,290,291,33],{},"La livraison est ",[86,288,289],{},"au moins une fois",". Rendez votre gestionnaire idempotent en vous basant sur\n",[64,292,293],{},"reference",[20,295,297],{"id":296},"je-nai-pas-encore-de-point-de-terminaison-public-puis-je-quand-même-construire","Je n'ai pas encore de point de terminaison public — puis-je quand même construire ?",[25,299,300,301,304,307],{},"Oui. Développez contre l'API et ",[86,302,303],{},"interrogez",[64,305,306],{},"GET /api/payments/transaction/\u003Creference>/",". Ajoutez le webhook avant le passage en production.",[20,309,311],{"id":310},"dois-je-faire-confiance-au-montant-indiqué-dans-le-webhook","Dois-je faire confiance au montant indiqué dans le webhook ?",[25,313,314,315,317],{},"Ré-interrogez ",[64,316,306],{}," pour confirmer le statut et le\nmontant faisant autorité avant de libérer des biens ou des fonds.",[15,319,321],{"id":320},"rapprochement-support","Rapprochement & support",[20,323,325],{"id":324},"un-webhook-a-été-manqué-comment-récupérer","Un webhook a été manqué. Comment récupérer ?",[25,327,328,329,33],{},"Interrogez les points de terminaison de liste/détail des transactions et appliquez le statut faisant autorité —\nvoir ",[29,330,332],{"href":331},"/docs/reports","Rapports",[20,334,336],{"id":335},"comment-les-montants-sont-ils-formatés","Comment les montants sont-ils formatés ?",[25,338,339,340,343,344,347],{},"Sous forme de ",[86,341,342],{},"chaînes décimales"," à deux décimales, p. ex. ",[64,345,346],{},"\"100.00\"",". N'utilisez jamais de flottants.",[20,349,351],{"id":350},"où-signaler-un-problème","Où signaler un problème ?",[25,353,354,355,242,357,359,360,362,363,366,367,33],{},"Rassemblez les ",[64,356,293],{},[64,358,153],{},", le ",[64,361,64],{}," et le ",[64,364,365],{},"message"," d'erreur, et\nl'horodatage, puis contactez le support. Ne partagez jamais votre jeton API. Voir\n",[29,368,370],{"href":369},"/docs/troubleshooting","Dépannage",[372,373],"doc-nav",{":first-page":374,":last-page":375,"next-title":5,"next-url":376,"previous-title":370,"previous-url":369},"false","true","/docs/faq",{"title":378,"searchDepth":379,"depth":379,"links":380},"",2,[381,387,393,402,407],{"id":17,"depth":379,"text":18,"children":382},[383,385,386],{"id":22,"depth":384,"text":23},3,{"id":36,"depth":384,"text":37},{"id":58,"depth":384,"text":59},{"id":69,"depth":379,"text":70,"children":388},[389,391,392],{"id":73,"depth":384,"text":390},"Est-ce Bearer ou Token ?",{"id":97,"depth":384,"text":98},{"id":120,"depth":384,"text":121},{"id":138,"depth":379,"text":139,"children":394},[395,396,397,399,400,401],{"id":142,"depth":384,"text":143},{"id":181,"depth":384,"text":182},{"id":207,"depth":384,"text":398},"Que signifie operation ?",{"id":231,"depth":384,"text":232},{"id":249,"depth":384,"text":250},{"id":263,"depth":384,"text":264},{"id":278,"depth":379,"text":279,"children":403},[404,405,406],{"id":282,"depth":384,"text":283},{"id":296,"depth":384,"text":297},{"id":310,"depth":384,"text":311},{"id":320,"depth":379,"text":321,"children":408},[409,410,411],{"id":324,"depth":384,"text":325},{"id":335,"depth":384,"text":336},{"id":350,"depth":384,"text":351},"Questions fréquentes sur l'intégration avec PayRouter — comptes, jetons, paiements, webhooks, devises et passage en production.","md",{},true,"/fr/docs/faq",{"title":5,"description":412},"fr/docs/faq/index","UHo242X2AULGSWmsYWw8eXVuzjt5l-24hWPzstlmSlE",1784295146293]